The hardest part of on side work is forming good relationships with the customer you are dealing with. It’s your responsibility to keep the customer happy and to make sure they carry a good impression of your company after your visit. Now a days a company’s reputation means more than anything, word of mouth can be one of the biggest influences on your trade, upset a customer, leave a bad impression and only will that customer probably never deal with you again but they won’t recommend you to anyone else. Word of mouth and peer reviews are becoming more important now with the growth of sites where old clients can leave their thoughts on your company for future prospective clients to look up. That’s why it’s important you make a good impression. For an on site software engineer the two main contacts on site are the end user and the IT department. Keeping the end user happy is the most important one, but that task can be made much easier by keeping the IT department on site. After all if you keep IT happy they will be more helpful, both during and after the installation. With that in mind I thought I’d cover some of the things I have found useful when dealing with IT
Sep 11
