There are very few jobs around now where you don’t have some contac with a computer. Some aspect of your job will probably require you to deal with a piece to accomplish it and at some point in time you have in all likely hood had to call the tech guys. Be you a shop assistant having problems with a sales till, or an accountant having trouble with a piece of accounts software you will still at some point end up calling the guys with the advanced knowledge to solve your problems for you. A lot of people dislike dealing with technical support, seeing them as hard to talk, sometime brash or rude. Seeming like they have no patience for a user with out as much technical grasp as they have.
In truth most support staff are no more brash/rude than anyone else, the thing that a lot of people forget about support staff is that they spend a lot of time dealing with people who have no patience with them and after a while it tends to rub off on you now matter how nice a person you are. We tend to get people who just expect us to drop everything the instant they call and in straight away know the cause and the cure of their unique problem. It doesn’t work like that though, would you expect a mechanic to be able to diagnose a fault and fix it with in a moment of seeing your car? So as someone who deals with giving support and receiving support on almost a daily basis I thought I would offer my advice on how to make things go easier when dealing with technical support Continue reading »