Remotely Useful

vs

One of the hardest things about doing IT support over the phone can be actually determining what problem the customer has encountered. Lots of people can not gasp the concept that the techie on the other end of the phone does not know every detail of the product intimately. They give vague descriptions and use terms like “thingy” and “whatyermacallit”. Not really helpful to the person on the other end of the line trying to solve their problem for them. Or the other favourite, you give them explicit instructions on where to click and they totally ignore you and click else where. I’m not going to get involved in customer bashing, there are plenty of sites out there like Clientcopia and Not Always Right out there that do that. I want to look at two ways of making this process easier. Read the rest of this entry »

Posted by Andy Posted in: Technical Links No Comments » April 2008

Google Gears gets some Teeth

For a while now I’ve been half watching two developing tools/add ons that should help advance the move towards using web based, cross platform compatible programs like Google Doc’s. I’ve began to use online suites more often lately, the Google Calendar is a very useful tool, especially for some one like me that travels and is always out of the office but needs to keep track of his diary as well as allow others to book in appointments. Read the rest of this entry »

Posted by Andy Posted in: Miscellaneous, Technical Links No Comments » April 2008

Back in the saddle

Been a while since i posted anything on here, mainly because I’ve been rushed off my feet. Changes a foot at work have taken over my life it would seem.

Something don’t change though, I still look for tools to make my life easier. As part of my work I support a program with a database back end that can get fairly large. Sometimes larger than the size limit of most email accounts, so I have spent a lot of time looking for ways around this, ways of getting a file to my network from a clients when the file is bigger than a few Meg. Read the rest of this entry »

Posted by Andy Posted in: Technical Links No Comments » March 2008

Ask A Nerd

I’m fairly nerd like myself, so I can usually find my way through most technology based problems I have all on my own, heck like most nerds I’m the one people call when they cant get things to work because they don’t understand them. Be that computers, DVD players, alarm systems,etc. Read the rest of this entry »

Posted by Andy Posted in: Technical Links 1 Comment » November 2007