Remotely Useful

vs

One of the hardest things about doing IT support over the phone can be actually determining what problem the customer has encountered. Lots of people can not gasp the concept that the techie on the other end of the phone does not know every detail of the product intimately. They give vague descriptions and use terms like “thingy” and “whatyermacallit”. Not really helpful to the person on the other end of the line trying to solve their problem for them. Or the other favourite, you give them explicit instructions on where to click and they totally ignore you and click else where. I’m not going to get involved in customer bashing, there are plenty of sites out there like Clientcopia and Not Always Right out there that do that. I want to look at two ways of making this process easier. Read the rest of this entry »

Posted by Andy Posted in: Technical Links No Comments » April 2008

Google Gears gets some Teeth

For a while now I’ve been half watching two developing tools/add ons that should help advance the move towards using web based, cross platform compatible programs like Google Doc’s. I’ve began to use online suites more often lately, the Google Calendar is a very useful tool, especially for some one like me that travels and is always out of the office but needs to keep track of his diary as well as allow others to book in appointments. Read the rest of this entry »

Posted by Andy Posted in: Miscellaneous, Technical Links No Comments » April 2008

Online photo editing in Photoshop Express

It’s taken a while but it would seem Adobe have finally decided to get in on the act as far as online photo editing goes. They’ve released a web version of their ever popular photo editing software Photoshop. It comes with online storage for your photos (at a reasonable space of 2 Gig), as well as the ability to create and share albums out to your friends and family. Read the rest of this entry »

Posted by Andy Posted in: Miscellaneous No Comments » April 2008

Spam, spam, spam and I don’t mean SPecial Amerian Meat

It would seem that what ever I write seems to be a favourite of spam bots around the internet. Every time I log in there is a least one comment on one of my posts that is obviously spam. Seen as how I am getting visited by a lot of them I thought it might be nice to make use of this aspect to fight back, so here is a nice link for the bots to follow Help Stop Spam Emails .

Posted by Andy Posted in: Blog updates, Miscellaneous No Comments » April 2008

Less than instant messenger

Like most people my age I have had some dealings with Instant Messengers (IM’s). I started off Using Yahoo back in college and uni. Their web messenger was always nice and simple, and I have to admit I didn’t mind some of the chat rooms on there. After I left uni, I started using MSN messenger. Some of my friends from uni where on it and as we were spread out over the country it was a good way to keep in touch (I couldn’t convince them to use yahoo as they kind of believed that Microsoft were ok).

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Posted by Andy Posted in: Miscellaneous No Comments » April 2008

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